CHARGES:

UK Delivery options:

  • Express UK Delivery: £7.65 (48 Hours)

  • Standard UK Delivery: £3.99 (3-7 Working Days)

Additional fees apply for international delivery. If you live outside of the UK, please contact us before purchasing to discuss shipping costs to your country. You can contact us via the following methods:

FULFILLMENT:

All orders placed and paid for before 9pm GMT will be shipped out the same day (or next working day if you place your order on a Sunday/bank holiday). Orders placed after 9pm will be shipped the next working day.

TIME FRAMES:

All orders will be shipped via one of the following couriers: Royal Mail, DPD, UPS or Parcel Force. We are not responsible if the couriers face any internal delays. A tracking number will be provided via email once your order has been dispatched.

  • UK: 2-7 Working days depending on which option you select at checkout.

  • International: 7+ Working days

DISCLAIMER:

All orders are shipped fully insured via one of the above courier services.

If your order does not arrive within the anticipated time frame, please let us know as soon as possible and we will raise a claim to the courier service using your tracking number.

Please note, following an unsuccessful claim for a missing parcel from the courier, you will not be eligible for a refund from Threads, as we are unable to verify that you have not received your parcel.

Proof of delivery will be taken for every order, if your item still has not arrived despite it showing as arrived, please check with neighbours, your house members and your local postman before contacting us.

We reserve the right to take successfully delivered tracking and signature of the product as confirmation of receiving the item.

Under no circumstances will we be held accountable for parcels with additional delivery arrangements (e.g. collected from a local Post Office or left in a safe place). Parcels will be posted to the address as entered by the customer at checkout, and addresses cannot be changed once the order is placed.

We will not take responsibility for any orders that do not arrive due to incorrect shipping addresses given.

Any fees incurred from incorrectly addressed parcels returned to us, will be payable by the customer.

Thank you for your understanding.