Track Order — THREADS

o Express UK Delivery: £7.65 (48 Hours)
o Standard UK Delivery: £3.99 (3-7 Working Days)
o International Delivery: Additional fees apply.
Please see delivery policy for full details.
HOW DO I REQUEST A RETURN?
If you’re not happy with your order and would like to make a return, please follow the instructions below:
o Log into our returns portal by using your order number & email address used at checkout.
o Select the item(s) that you wish to return and submit the request.
o Wait to receive a confirmation email from us containing the return address.
o Package up your item(s) & include a returns slip, then send them back to us via your chosen courier.
o Once we have received your order, we will process your refund as soon as possible.
IMPORTANT THINGS TO NOTE:
o Returns must be created within 7 days of receiving your order.
o Once the return has been confirmed, you need to send the item(s) back to us within a further 7 days.
o Unfortunately we’re unable to cover the cost of returns at this time. Any items you wish to return are your responsibility until they reach our site. We would suggest using a delivery service that insures you for the value of the item(s) and obtaining proof of postage.
o Original shipping costs will not be refunded.
o Please see returns policy for full details.